I learned a new acronym today. PIBKAC. Problem Is Between Keyboard And Chair. I find this most appropriate when helping my old man with his computer over the phone:
"Guy, I can't print"
"Is there anything on the screen that says Print?"
"Yes, there's a button here that says Click to Print."
"Have you clicked it yet?"
"Go ahead and click it."
"It's printing now. Thanks"