Wednesday, November 01, 2006

OnStar Day 3

From the titles of my recent blog postings you may have noticed an OnStar theme going on here.

According to my excellent GMail service I am told that I received an email from OnStar 22-hours ago welcoming me on board. Included in the email is this:

Also, we encourage you to take a moment to log in to your account profile and ensure that we have your most up-to-date contact information on file.

As you might expect, I clicked on the account profile link and entered the account number that they'd provided only to be greeted by a 'Your account number is invalid' message.

Customer support was very friendly and told me that in fact my account number is NOT invalid but it will take up to 2-weeks to activate my account and I should come back in 2-weeks time and try again. I was given a reference number.

Now remember that this is a company that can pinpoint exactly where your auto is, remotely unlock your doors and will receive an instant message if your airbags deploy. However, it's going to take them 2-weeks to allow me to gain access to my account online? This must be a record for today's e-commerce...

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